Great Company, But CS dept needs serious leadership reform - Customer Service Representative CoinDCX Employee Review

If considering joining the Customer Success, think carefully * Leadership in the Customer Support department is deeply concerning. Management quality, especially at the mid-level, has significantly impacted employee morale and work-life balance * Workload expectations are unrealistic. One individual is often expected to handle the workload that typically requires 3–4 people in other organizations * Poor work-life balance, leading to personal stress. * Useless HR team- HR interventions have not been effective. Concerns raised internally often end up favoring managers rather than resolving root problems * Growth opportunities are extremely limited for Executives and Team Leads. Promotions appear concentrated at managerial levels only rather than among frontline contributors * High attrition among experienced team members. Many strong performers either moved to other departments or left the organization or have been asked to leave * Hiring practices seem cost-driven rather than skill-driven, resulting in new hires lacking basic crypto/trading knowledge but being expected to handle complex customer issues