A Place that Cares - Front Desk Receptionist Cole Health Employee Review

The clinic is very structured and has a lot of support systems in place for everyone to succeed, grow, and prevent burnout. They have many interesting and functional positions (e.g., program specialists) that can also serve as further opportunities for RBTs to advance in their career and assist BCBAs with their responsibilities. The feedback culture is also very professional and encouraged which facilitates a collaborative work environment. There seems to be always room for improvement and everyone seems to be open for positive changes. I enjoyed everything I saw there and everyone treated me very nicely.

The only con I could think of is that there are not many Cole Academy locations. I think it is such a great, positive, and ethical environment and it deserves to be better known in the future with more sites. Although, I hope the expansion would not diminish the great work they do. :)

They offer a good benefits package.

The caseload is very high-volume (typically 15-17 patients/day, 4 days/week) and heavily weighted toward high-behavior ASD clients. While this provides fast exposure, it could be overwhelming for a new clinician without strong external support systems in place. Because of the productivity-driven model, therapy is usually not individualized for patients, and goals are often the same for most patients. Supervision and overall support varies significantly depending on assignment. At times, feedback and case guidance can be limited, so you may have to independently learn evaluation and documentation workflows while managing a full caseload and backlog. Cancellations are typically filled very quickly, so schedules remain consistently full. During periods of illness or backlog, reducing caseload is not always an option.