Sounded like a great opportunity, at first. - Retail Store Manager Collins Mobile Employee Review

great environment, takes care of their employees.

can be difficult to get promotions depending on openings.

My coworkers were the best part of the job — genuinely supportive, talented people who did their best despite the environment. Fast-paced sales experience helped me improve my communication and resilience.

Leadership was disorganized and often contradictory. The Director and VP regularly gave conflicting information on critical topics like sales strategy, pay, and company policy, creating confusion and distrust. The ads used to attract customers — paid for by the company and run through a publisher — were frequently misleading or outright deceptive, making it harder for reps to earn trust and close sales. Combined with unclear guidance and a lack of a defined path to success, this left many employees feeling unsupported and set up to fail. Managers are paid considerably less than representatives virtually destroying the incentive to advance.