Demoralizing leadership and unkept promises - Call Center Representative Collins Mobile Employee Review

1.0
19 June 2025
Recommend
CEO approval
Business outlook

Pros

My coworkers were the best part of the job — genuinely supportive, talented people who did their best despite the environment. Fast-paced sales experience helped me improve my communication and resilience.

Cons

Leadership was disorganized and often contradictory. The Director and VP regularly gave conflicting information on critical topics like sales strategy, pay, and company policy, creating confusion and distrust. The ads used to attract customers — paid for by the company and run through a publisher — were frequently misleading or outright deceptive, making it harder for reps to earn trust and close sales. Combined with unclear guidance and a lack of a defined path to success, this left many employees feeling unsupported and set up to fail. Managers are paid considerably less than representatives virtually destroying the incentive to advance.

Explore other reviews about Collins Mobile

5.0
9 Apr 2025
Recommend
CEO approval
Business outlook

Pros

great environment, takes care of their employees.

Cons

can be difficult to get promotions depending on openings.

2.0
29 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Good coworkers and easy environment

Cons

Upper management at corporate level

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