In the last three years the company has seen record breaking profits. Which is good for senior management as their bonuses have increased substantially. The Former CEO was always quick to point out that Management was making more money. However the employees who actually did the work seen little increase nor received much in the way of recognition for their work. Nowhere is this more prevalent than the Customer Service group. Since the new director started, he customer service team experienced unprecedented turnover as older experienced employees (i.e. higher paid) were pushed out and replaced with interns and part time employees. Now with the Covid-19 Quarantine, the already overworked Customer Service team experience a reduction or workforce of about 25%. Once the quarantine is over and customers are back to work, there will be insufficient staffing to provide good customer service.
Furthermore, there is little to no opportunity for advancement at CM. The only promotions are the same people over and over again, with little to no attention paid to developing other employees.
