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Columbus McKinnon

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Good Teamwork, Lack of Communication - Customer Service Representative (CSR) Columbus McKinnon Employee Review

3.0
22 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Respective teams work well together to get the job done, better benefits than most markets, plenty of paid holidays, intensive training on product and systems.

Cons

Very limited information from management on changes happening within company that make it difficult to relay accurately and easily to customers, main focus is finding common issues internally without willing to take risks to remedy said issues.

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Columbus McKinnon Response
5y
Thank you for taking the time to provide feedback. We are glad you are having a good experience with the team, good benefits and training. In regard to information from management, we are continuously working on how to provide constant and timely communication. Please feel free to reach out to your local HR representative and we will be happy to work through ideas for improved communication.

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Pros

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Cons

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