Pros
Easy way to accrue hours - your hours should count towards licensing with the state, assuming you fill out the paperwork correctly Fun people to work with - because the other phone counselors are masters level as well, most of them are decent people willing to lend a listening ear if you’re having a rough day Work downtown - I just liked working downtown
Cons
Supervision is a waste of time - my supervisor used supervision as a way for us to BS for an hour. She never came prepared to teach us anything useful, and anything she did teach was a rehash of things she did before. Upper management doesn’t understand phone counselors needs - most of the managers that work there haven’t even done the same job as the guidance consultants so they speak to you as if you’re stupid and should know what you’re doing. They can’t relate to the issues you face and would rather sit back and tell you to get back to work then help you. Sexism - as a male, I noticed a high level of competition between the female managers and female staff. One of my coworkers was pregnant and understandably had to use the bathroom often, and was scolded for spending so much time going to the bathroom. Other female coworkers were chastised for other ridiculous reasons. I got away with way more as a man.