The Unsettling Irony of a Claims Specialist - Claims Specialist ComPsych Employee Review

2.0
26 Jan 2019
Recommend
CEO approval
Business outlook

Pros

- Free bagels on Fridays - Free snacks, coffee, and tea - Located in NBC Tower so you might run into someone famous every now and again - Food spot downstairs that feeds the entire tower (and when all else fails, on bad days, you can pretend you're on 30 Rock) - Extensive training... - Food trucks outside - In the heart of downtown Chicago; great view of the city

Cons

So here's the tea... - For a company that provides FMLA, ADA, and benefits, it was EXTREMELY hard to receive those same benefits for my own health issues. I practically had to bare my soul just to get ADA, and getting FMLA wasn't any easier. I wasn't even allowed time off to see one of my doctors because HR concluded I could see them after work since that doctor is open until 7 p.m. (just because they're open late doesn't mean they're AVAILABLE. It already takes a month to schedule anything with them. It was such a petty reason to deny me an hour and a half to see my doctor). My health worsened dramatically while I worked here, not just because of the stress of the job, but because I was rarely able to get time off for appointments or to take care of myself. I was always one step away from being written up - Quota-based job that keeps increasing expectations without increasing pay - Things change quickly without much explanation for why - HUGE problem with micromanaging - Always felt like I was walking on eggshells - Though extensive, training is overwhelming, long, and vast. As a claims specialist, I expected to just be working in claims, but instead my training consisted of working on the phones as customer service for the first two weeks (which I'm horrible at) and barely passed training. I'm there to do my job, not the job of other in which I did not sign up for. - No WiFi - Made going to grad school more difficult because of lack of work/life balance - Only one men's/women's bathroom on each floor, so if something goes wrong in the bathroom, you've gotta figure something out. - The ice machine is always broken - Lack of refrigerator space to store your lunch - The break room TV is under lock and key by ordinance of the building, and all TVs are set to CNN. Imagine having an awful day just to go to lunch and have to watch the extensive updates about the Trump election/campaign/administration, then having to go back to work. It' a huge downer. - Small cubicles make everything/everyone feel so closed off. Felt like I couldn't just walk up to someone and talk to them for fear of being seen as if I'm not taking my job seriously.

Explore other reviews about ComPsych

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Cons

I think it would be nice to have more opportunities to network with people from other departments

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The mission is real here. ComPsych sits at the intersection of behavioral health and workforce wellbeing, and that purpose comes through in the daily work in a way that isn't just marketing language. If you care about the EAP space and the impact it has on employees around the world, this is a place where that matters. The people are a genuine standout. Across departments, you find colleagues who are sharp, collaborative, and invested in doing good work. Teams tend to be lean, which means individuals carry real responsibility and have the opportunity to make meaningful contributions. That can be energizing if you are someone who wants ownership over your work. The global scope of the business is a differentiator. For anyone interested in global operations, the breadth of markets and programs ComPsych operates across creates exposure that is hard to find elsewhere. There is real complexity to navigate and that complexity builds skills quickly.

Cons

Growth within the organization can feel inconsistent. There are opportunities, but they are not always visible or equitably communicated, and career pathing can vary significantly depending on your manager and team. Internal processes and cross-functional coordination can be slower than the pace of the business demands. As the company continues to grow globally, investment in infrastructure and process alignment would go a long way.

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