Unstable and Unpromising - FMLA Customer Experience Specialist ComPsych Employee Review

1.0
7 June 2019
Recommend
CEO approval
Business outlook

Pros

Location and that is it

Cons

This company DOES NOT CARE ABOUT THEIR EMPLOYEES. They want you to cater to frustrated callers while still following policies that basically goes against lot of the concerns the callers have when calling in. You only get promoted if you brown-nose and their open door policy is a joke. They literally just have their doors open but NEVER in their office and HR is even worse. They pass you along to whoever feel as though they can help you at that time and that’s if they even available or in their office period. Team leads are pointless as all they do is police their teams and make work overwhelming. Giving me coloring sheets and week old bagels are NOT perks and does not promote a healthy work environment. If you enjoy the high pressures of a call center, mediocre management, Swiss cheese polices then apply at your own risk.

Explore other reviews about ComPsych

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Over the past couple of years, the positive changes in company culture have been incredible. It is evident that leadership has taken employee well-being and feedback to heart, focusing on transparency, growth, mutual respect, and importance of collaboration. I am excited and proud to be part of this evolution. The ComPsych Fundamentals are embodied in our daily work, making it a supportive and mission-driven environment. Management cares about career advancement, and there is a genuine focus on employee well-being. Leadership does a great job including every level of staff when communicating updates, and it really feels like a big family, now. The new location is a great fit, reflecting leadership's care of staff and nurturing a collaboration environment. Work-life balance is always challenging -- When you LOVE what to do, it can be easy to go overboard, but that is a personal balance to keep.

Cons

Some internal technology systems are still catching up to the speed of our growth, but it's improving. Fast-paced changes can also be challenging, but communication has greatly improved, which helps us know what's coming next and feel best prepared.

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Cons

I think it would be nice to have more opportunities to network with people from other departments

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