Very isolating job, miserable place to work - FMLA Specialist ComPsych Employee Review

1.0
24 Dec 2013
Recommend
CEO approval
Business outlook

Pros

Location, bagels and fruit on payday. That's pretty much it.

Cons

FMLA Customer Service is NOTHING MORE than a glorified call center. I have no idea why a person needs to hold a Bachelor's degree to answer phones. Pay is terrible, benefits are expensive. In this dept., you are on the phone all day, your calls are recorded, and there is a screenshot capture program to watch EVERYTHING you do. You will answer anywhere from 55-80 calls per day for terrible pay. No time at all to meet and get to know coworkers. Very isolating place. Career track that they brag about at interview is very slow to move up. Punching in and out for a salaried employee?! Ridiculous. Don't bother with this place unless you are ABSOLUTELY desperate. Even then, I probably still wouldn't advise working here.

Explore other reviews about ComPsych

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Very stable employer with many opportunities for learning and growth. Ability to work fully-remote and employer provides the necessary technology for you. Full benefits and perks provided at service anniversaries.

Cons

Like most employer now PTO is limited to start, but is more generous later.

4.0
25 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have spent many years in many different organizations. I can honestly say that I feel more at home at Compsych than anywhere else in my career. The work brings me into contact with peers who are extremely helpful and kind. Upper levels of management are approachable and interested in suggestions and the success of the employees. I am very happy to be spending my years before retirement in such an environment.

Cons

Contact with the public, of course, has drawbacks. There can be people who are very, very difficult to deal with. I am trying to learn how to let it go and move on.

See reviews by: Helpful|Rating|Date|All