Terrible place to work for Not recommended - Customer Account Executive Comcast Employee Review

1.0
27 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Free internet, cable and discounted phone service for the things you have to ut up with on a daily basis. Very good benefits. Very good perks. Excellent 401k

Cons

Unattainable metrics and quotas. Comcast makes it nearly impossible to keep your job without deceiving customers in the process. They treat you like you are disposable if you dont meet their sales and retention quota. The managers especially at my location care more about metrics then they do their employees and they treat their coaching sessions like an interrogation if you are not meeting their retention methods. Comcast is a terrible company to work for very stressful. The supervisors never want to take a supervisor escalated call and never have your back on anything. They will only be your friend if you are making goal other than that they threaten and stress you out when you are not meeting retention metrics. If you are thinking about interviewing or a job with this company dont do it. I am very stressed out as an employee and currently looking for another job. I hate this company

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5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are great. The managers are friendly

Cons

They keep changing the commission structure.

5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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