Bottome.. its a job with overtime and I have mortgage. Read on for more infor. - Technical Support Specialist Comcast Employee Review

3.0
17 Nov 2010
Recommend
CEO approval
Business outlook

Pros

over time and benefits. the benefits are the same at other company of size. other than that this place sucks. I have got 13 cents in pay increase and I have been there 3 years and I am at expert level..I get turned down when I ask. . what a joke. if it wasn't for the fact that I am a home owner I would have left this company a long time a ago but my application is now out there to Verizon and others. . .they pay A LOT MORE I have come to find out.

Cons

the pay is far below industry standard by at least 4$ a hour and thats to start. I don't feel like I could raise a family while working for Comcast. I don't feel think Comcast cares about whether or not customer service reps or employees of a low level rank make it in life or not. Comcast does just enough to keep us there. Comcast has reconstructed and laid of employees in this economy. They don't care if I own a home or have kids to feed. Their profit margin is up yet they are reconstructing and laying longtime hard working employees off for their bottom line. Makes me sick. Customers won't get credit on a outage unless they call in even when comcast knows about it and that it affected that account number.

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5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture, Benefits, Pay is good

Cons

No room for moving up

5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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