Pros
Senior EAs hold the knowledge in CommSec Customer Service dept. Friendly people hired in EA roles. EA role is good for people seeking their first job in Australia. Diverse cultural backgrounds.
Cons
Very low pay for Banking / Finance industry. Most EAs in CommSec CustService leave within 12-18months. Seniors overworked / train all EAs on cycles / underpaid for the work they do - sit below Team Leaders who have no product knowledge - Seniors promised TL roles / will not eventuate (TLs use Seniors to do their work). * Team Leaders (TL) use old 'Carrots and Sticks motivation technique'. CARROTS: personal goals used to manipulate EAs for as long as possible. STICKS: KPIs constantly used as Job Security Threats. * Work from Home being phased out in CommSec CS dept - EAs told they will WFH / still in office full time after 9months. * Limited Career Growth - harped to new EAs / told months later to wait 12-18months before TL will 'Release' EA to other role in CommSec or CBA ** Constant rotation of EA group hires - Constant flow of EAs resigning ** FAILED Management team and tactics / always been this way apparently / Depressing and Stressful environment for EAs. *Team Leader (L) = Zero knowledge (running office joke) + disturbingly loud in office + Failed basic knowledge exam + "That's a good question" refers all to Seniors + forever "looking into it" + on internet most days / browsing photos / no work - given buddy TL role / Seniors not happy. *Manager of TLs (M) = Openly tells EAs "Don't ask me any questions, I'm not technical. I manage people" - no Financial Services experience or knowledge, came from Insurance. *Head of CommSec Customer Service dept - no Financial Markets experience, came from Insurance.