Pros
I worked alongside some of the smartest people I have ever met. Everyone had the "startup" mentality of taking initiative and collaborating. Additionally, the majority of the customers (real estate agents and their teams) were respectful and kind. I can count on one hand the number of unpleasant interactions I had with customers over my 3 years.
Cons
Management was completely unorganized and out of touch with staff. Many did not even know what we did day-to-day. There was a complete lack of respect for work/life balance. Performance metrics were very ambiguous and subjective resulting in unobtainable goals and decreased morale. Overall, I along with many peers felt unappreciated, especially in covid times. In 2020 there was a good chunk of layoffs and salaries were cut significantly. However, business boomed. Teams were responsible for a MUCH larger workload, with cut salaries, and no appreciation other than a "pat on the back" from management now and then.