- Low Pay and Raises are minimal
Pay for domestic is low and does not meet close the compensation for the position in comparison to most companies within the same field and workload. Agents starts at $13/hr while Leads are $14/hr, and Team Leads are $15/hr. Pay increases are done annually with many of the increases only going up by what seems like a few cents. Increases are evaluated in comparison to others within the company and not inside the individual brands.
Speaking with many of the domestic agents on the brand I was part of many of them were struggling with the cost of living due to the pay barely meeting or under meeting minimum wage. Instead of increasing pay to meet better compensation we often would see an increase of agents outsourced which were pennies on the dollar in comparison.
- Poor Management and Communication
Depending on the brand you are assigned to it may vary. However, speaking from the band I was part of things did not start off that way. As changes were being made the micromanaging from higher management became intense with poor communication and changes happening so rapidly it was impacting the team negatively and left no room to adapt.
Upper management left me and many others feeling disposable with no job security since all that mattered was the numbers. Any amount of support that was there before became less and less and that feeling trickled down from the top. There was an expectation of results but no support or help to find a way to meet those goals set for team leads, leads, or the agents. In addition to all this we were often left in the dark about changes and how changes would need to be implemented.
- No Incentives and Limited Growth Opportunity
Being picked for opportunities use to be better. If you showed the work and put in the effort that was enough to get you picked for better things because there was support and guidance every step of the way. Promotions are few and far between now days and most of the time outsourced to the Philippines which often leads to management not being knowledgeable in the brand. There is nothing incentivizing agents to want to move up or take on what little opportunities.
- Toxic Work Environment
With numbers being the biggest driving factor there lacks a big part of the human element to it all. While I can agree a competitive work environment can be good and done positively this is not that. There is no real reward for doing well and getting told "good job" every week does not cut it at some point when they are expected to work like robots. For months morale has been low with many of the agents struggling to meet the goals and with no incentives other than work harder or be punished. What positive environment that was created has left and agents no longer feel supported or understand their improvements.
- Terrible Work Equipment
Domestic is forced to work on issued company equipment that is not only slow but does not hold up to the job's day to day tasks. The Chromebooks are not efficient for what the job asks of you and depending on the brand this severely hinders performance. You will spend a lot of time swapping replacements just to begiven another Chromebook that may be better or worse than the one you had prior.
Over all....
Compass was great to work for in the beginning. A lot of the values, pay, and work environment was something I enjoyed. However, over the past couple of years Compass has changed into a very number driven and toxic work environment with very limited opportunities for growth or even incentive to grow. It feels like what was a culture and employee forward attitude within the company is now nothing more than a mask that is deceptive and almost insulting in comparison to how people are treated and compensated.
