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      Compass SLS & ILS

      Engaged employer

      Compass SLS & ILS reviews

      Overpromise & Underdeliver - Anonymous employee Compass SLS & ILS Employee Review

      3.0
      1 Aug 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good branding and reputation among clients

      Cons

      Pride themselves on tech but don’t deliver. Many processes are inefficient and manual.

      avatar
      Compass SLS & ILS Response
      2y
      Thank you for sharing your feedback with us. We're pleased to hear that our branding and reputation resonate well with our clients. Your comments regarding our tech and processes are duly noted. We understand the importance of efficiency and are actively working to enhance our systems to better serve both our clients and our team members. If you'd like to offer some specific suggestions, please feel free to email us at kwebster@compasscares.com. Your insights are invaluable in our pursuit of improvement. Thank you for being part of our journey.

      Explore other reviews about Compass SLS & ILS

      5.0
      5 June 2026
      Team builder
      Recommend
      CEO approval
      Business outlook

      Pros

      Very kind and supportive work environment. My position and role has been made very clear to me. I have felt so welcome by everyone here!

      Cons

      Thus far, I have not experienced anything I would call a con!

      5.0
      26 Mar 2026
      Senior case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Working at Compass SLS/ILS has been a meaningful experience for me for the last 7 years. The company truly prioritizes client quality of life, and you can see that reflected in the care and support provided by the teams. There is a strong sense of purpose in the work, and leadership does recognize employees who go above and beyond. I’ve also had opportunities to grow professionally, take on leadership responsibilities, and be involved in projects outside of my direct role.

      Cons

      The workload can be very heavy and at times feels unsustainable, especially during staffing shortages or crisis situations. Communication is necessary between departments. 24/7 emergency support when on call can also be draining and makes it difficult to fully disconnect or recharge outside of work.

      avatar
      Compass SLS & ILS Response
      2mo
      Thank you so much for sharing your experience and for the care you’ve given over the past 7 years. It means a lot to hear how strongly you feel the purpose of the work and the commitment to client quality of life. We’re also really glad you’ve had opportunities to grow and take on leadership along the way. We hear you on the challenges around workload, communication, and the demands of being on call. This work can be a lot, especially during tough seasons, and your feedback about needing more support and structure is truly important. We appreciate your honesty and everything you continue to bring to the team.
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