4.0
26 July 2017
Current employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
The diversity of Clients with different challenges from easy to complicated. Constantly gaining new client base for a changing and interesting environment.
Cons
Current ticketing system does not balance workloads. Logistics is very poor for getting parts to the techs, causing SLA failure and putting stress on the customer facing technicans. Project Management is of poor quality for some accounts, techs sometimes have to do their legwork.