2.0
12 Nov 2012
Former employee, more than 3 years
Dallas, TX
Recommend
CEO approval
Business outlook
Pros
Above average pay for outsourced help desk work. The benefits and company perks are on par with what is common in the technical support field. Within your own team, you're typically treated like family.
Cons
Stats are placed far above customer service. Teams are highly territorial. Upper management is big on oppressive intimidation. Work/life balance is non-existent. Hard work and effort are rarely rewarded.