Employee First Leads to Customer First - Customer Success Conductor Employee Review

Conductor is a great company with incredible leadership and a product that customers love. The company culture is the best I have ever experienced in my career and employees are truly valued.

The advent of AI has dramatically changed Conductor's industry.

Good experience with the people so far, feel like everyone is generally friendly and it's a small enough company that it's easy to connect with people to learn about their positions. Good experiences so far with managers who are generally warm and friendly. Relatively good work life balance, you work remotely all month of August and you can travel.

Biggest con personally is the low pay, just among the lowest you can make in a starting position and it takes about 1.5-2 years to scale into a better place as an SDR which is odd to me because its a position that on average folks spend that amount of time in before moving up. I believe it causes higher turnover in the first year as an SDR and would love to see a higher starting pay and clearer path forward to improve motivation and retention. I also wish they had mentioned in the interview that commission is 50% taxed, I understand this is common practice but didn't feel like there was great transparency on this. Lastly, feel like theres an unbalanced approach to in person office culture, it doesn't seem to be applied equally across all teams (for instance the Sales team seems to have the most pressure to be in person, most other teams it seems are are able to work remotely more flexibly). Just makes it confusing when you can ask to work remotely due to weather or personal reasons, only to show up and find that you are the only one in office which can be frustrating and cause unnecessary tension.