very low level employment - Customer Service Representative Conduent Employee Review

1.0
1 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Simple phone tasks, easy to learn.

Cons

Worked here over 5 yrs, Conduent used to be Xerox, before that was ACS. Is all contract vendor phone work. Is mostly health insurance IE Aetna, Humana, Blue Shield. Very low pay, background checks are a joke; most employees on parole or probation. Racist environment, constant comments about skin color from employees. High turnover, frequent re-hires. Female employees dress like pole dancers (even if they're very obese). Lot of drug activity and police visits on site. Bathrooms are nasty; feces on walls, urine on floors. Benefits package for employees about as good as Burger King. Supervisors treat employees like children. Equal to mill work or factory work 250 yrs ago. Half the employees qualify for and get food stamps. Any food left in break room fridge gets stolen. Repeat outbreaks of bedbugs on furniture and carpets. Did I leave anything out? Would be very surprised if this was posted. Can't be this honest. Nowadays you can't hurt anyone's feelings.

Explore other reviews about Conduent

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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