Stay Away From A Toxic Environment - Customer Service Representative Conduent Employee Review

2.0
5 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Working from home is the only pro

Cons

The culture is very toxic. There is no real care for the employees. The client is important but being threatened with disciplinary actions any time a mistake is made is not encouraging. The constant change in supervisors is ridiculous. Once you get comfortable under a new supervisor, you’re moved to a new one. Also, some of the supervisors were dumber than the customers being helped. Trying to get help was like pulling teeth. Very little PTO is earned each pay period. The constant verbal abuse from customers with no give becomes grueling after years. The company never has a real plan about anything. It’s very on the fly.

Explore other reviews about Conduent

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great team work, lots to learn

Cons

Building is outdated, Atmosphere is not great.

1.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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