Not a bad company - Second Line IT Engineer Connect Support Services Employee Review

The fear driven management style forces you to acquire skills of closing tickets quickly. They pay for Microsoft exams They had an Xbox to play at lunch times

Fear driven management style Mercelesly firing employees, I saw a number of employees fired Shocking salaries, I was being paid £4 an hour as an apprentice and had unreasonable expectations I was sometimes 3 minutes late and was issues a warning as a result of this, my manager even set my PC to automatically turn off to make me sign in even later Being interrogated for taking off sick days Favouritism of staff, I recall being blamed for a colleague not doing something we agreed to do out of hours as I was on the early shift I would have my manager standing behind me as I was speaking to users on the phone to make me nervous I was an apprentice and I was prevented from visiting my training provider The company paid time and a half for overtime I was an apprentice and expected this but I was given the standard rate I also worked more than my legal allowance as I was under 18 When one of my colleagues left the company tried to make him feel bad making as if he used the company when in reality Connect used apprentices exploiting young workers I was told that the 2nd like engineer was told they would earn around 14k per year which is shocking I would have long meetings with my manager for minor mistakes Lack of career progression Mistakes with my holiday allowance

Engineers that worked there were great - a good diversity that is left unappreciated by the management when they eventually leave. Potential for skilling up.

Huge staff turnaround - in two years over 40 people have started/left the company. There is little room to implement and lasting solutions due to all the energy being spent on 'status quo'. When a customer joins, there is no move to bring them to 'Best Practice' - status quo is the goal. Management is exceptionally poor with little regard to company direction, staff morale and overall comes across rather incompetent.