Not worth the stress - Customer Success Manager Connectd (UK) Employee Review

1.0
26 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Some of the employees were great to work with

Cons

Management lacked a clear plan or strategic direction, and most of the work involved constant firefighting. The product itself felt misleading, as it was largely AI-based and something customers could easily do on their own. It was uncomfortable promoting the course to professionals who were genuinely trying to advance their careers. There was little to no work–life balance, and the employee retention rate was extremely poor.

Explore other reviews about Connectd (UK)

5.0
17 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work if you enjoy a fast-paced environment and super friendly, supportive colleagues. The work feels genuinely meaningful and impactful, with a strong mission and vision that people truly believe in, work towards, and are incentivised around. There are events where you can connect with team members, including initiatives like the Ladies of Connectd monthly, which is fab! There are also weekly shoutouts and recognition, alongside a globally distributed team. I've found there is plenty of opportunity to grow and progress, while picking up valuable skills and building a strong network with really interesting people. In my experience both teams and leadership have been supportive and approachable. You’re really encouraged to contribute ideas, improve processes, and take ownership—and you actually get to see those ideas come to life! Another big plus is the flexibility, including options like working from abroad, which makes a big difference for work-life balance

Cons

Not too many that come to mind in my experience so far, working for a startup you'll have to be agile and things can move quick!

4.0
14 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Approachable management who are understanding and accommodating. They want the bet for their teams to succeed while remaining encouraging and supportive - Dedication and good work is recognised and shared on weekly team round-ups - Great opportunity to rise through the ranks quickly - Excellent opportunities to make connections with c-suite executives - Quick company growth, so opportunities arise from time to time to trial what processes lead to the best outcomes - Supportive and friendly team members & environment - Half-day Fridays & hybrid working - Bike storage in a shared commercial building (often there is a free space if you’re early enough) - Occasional social events to get to know fellow teammates better - Casual / smart casual wear - Predominantly young professional environment (most staff are in their 20s-30s)

Cons

- Administratively heavy at times but they are actively working to streamline workload processes and you are well supported

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