Great company pushing a sub par product - Assistant Manager Connectivity Source Employee Review

Training was significantly below average for the industry. The first month was trial by fire. At least 50% of the training was completely irrelevant to the job. We trained on systems we never used and used systems we never trained on. Sprint customer service at the call center level is by far the worst I’ve ever encountered. It is almost as if they are trained to defer everything to the stores and offer no assistance to good customers consistently. Accessories are very difficult to sell in a landscape with Amazon. The customers know and you know you’re paying $49.99 in store for an accessory listed on Amazon for $10. It’s just a fact. Last but not least ... the network is bad. Like 5-7 years behind Verizon. Price is great but if you can’t use it $1 is expensive. It is difficult to both be honest and make sales when your product is unquestionably inferior. Expect to lose 5-10 sales per month simply due to the network. That being said I do see things trending upward whereas Verizon and AT&T are stalled at best.