Pros
Induction for 2 weeks in Manchester. UK Team is Fantastic. Melbourne Office located in CBD. Colleagues are generally lovely people.
Cons
My time at Connex One started really well with a 2 week induction in Manchester HQ. The team over there was absolutely brilliant- structured, efficient and organised. Then I got back to Melbourne. From the beginning, the environment was incredibly negative. Employees were telling me not to stick around as early as my first week due to a complete lack of leadership and unmanageable workload. I didn't listen to this at first, but very quickly realised I was in trouble. I had no manager in the APAC region, only the GM who ended up becoming my direct report everyday. I have so many things I want to include in this review. But I will say this in terms of the APAC region: - Its stressful constantly being in the centre of tension between the UK HQ and APAC office. - There is no transparency between 'management' and the team. - There is no accountability on APAC 'management''s behalf - The environment is miserable, with staff completely burnt out and demoralised on a daily basis - The Melbourne office space was unfit for purpose, albeit in a good location. - Feedback is brushed off and APAC 'management' finds a way to blame these concerns on its staff, who are just trying to do their best with the minimal support and resource they're given. I was at the business for 6 months and saw 7 (8 including myself) people leave in that time, in Australia alone. The turnover is incredibly high, and the team cannot get into their groove at all as a direct result. It feels like you're always on the back foot culture wise. Multiple people openly described the APAC office as "Groundhog Day", as we were collectively made to feel we weren't doing enough (even though we had no tools with which to perform). APAC is completely separate to the rest of the business - not even included in their Christmas Party Awards. It also means that technical support tickets and accounting items are completely overlooked as the teams are all based in Manchester (not the UK team's fault, just a known resourcing issue). There is also a serious lack of technical support in APAC. For anyone considering this role, I would recommend doing your due diligence. Reach out to former employees in APAC and see what they have to say about your prospective position. Personally, this was the most distressing and frustrating experience I have had in a workplace. I would be very wary in considering a role here.