Email Wasteland: How Constant Contact Lost It’s Spark And What It Can Do To Get It Back - Inside Sales Constant Contact Employee Review

1.0
16 June 2015
Recommend
CEO approval
Business outlook

Pros

While the heart of any company can be debated, the overall life-force of revenue comes from the sales division. During my time at the company, I was often confused, upset, mislead, and baffled on the overall direction of the sales department. As I read these reviews 100% understand the bitterness former employees have. However, Glassdoor should be used as a reflection for improvement for future the Constant Contact employees; not a soapbox to air grievances. Please note with a large company different divisions have different experiences; this review is for SALES division only during my time at Headquarters in Waltham, MA.

Cons

Constant Contact’s biggest problem is they give you a job, not a career. Again, Constant Contact’s biggest problem is they give you a job, not a career. Some red flags became apparent after Day 1: You will be hired under the impression you’re joining a “super cool tech company with tons of mobility to peruse growth” but you’re not. Essentially this is a “turn them and burn them” position. I really wish it wasn’t because the potential is so great to be an amazing sales origination. During my first week it became clear that the sales department is blacklisted as the “bad eggs” of the company and tends to be avoided. My training class out-performed most of the President Club Sales Members of 2011-2013 during Toolkits first month. Upon this hot-streak, they canceled the points-structure bonus program, re-treated to an old platform, and programmed us to hustle “free web site templates” all Summer into the Fall. Essentially this brought a bonus check from $3,5000 to barely $1,200. The moral of the group fell apart, sales numbers hit an all time low, and slowly the environment has become more toxic overtime. Sales Managers/Leadership: A simple LinkedIn search of management can show you that most are not qualified to hold the positions they have. Most of the management in charge have been at the company fresh from college, sold/rented cars, or worked retail at the mall. They have little experience dealing with high revenue, adaptation of changes in the market, or utilizing proper talent. There is a good chance that you will have more life/sales experience than your superiors when working at Constant Contact. I’m in my late 20’s; most sales jobs grant you experience to ultimately make you better. I can honestly say this one made me worse. Career wise, it was a huge back-step and I felt duped once I had the scheme figured out. It killed my passion, made me angry at myself, and I really needed to de-active all the horrible habits I picked up.

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Constant Contact Response
10y
Thank you very much for your contribution while you were at Constant Contact. We also appreciate your candid, constructive feedback. Leadership has taken note of the suggestions you have made and can assure you that you’ve been heard. Our leadership team is dedicated to the mission and direction of our company to ensure that we’re continuing to provide quality service to our customers while maintaining the engagement of our employees. With that, we want to also encourage our current employees to bring any concerns to their HR Business Partner so we can make sure we're making the changes we need as soon as possible. Your insight helps and will be incorporated. Thank you again!

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Cons

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Cons

Like many of the other reviews indicate - this can be a very toxic place to work. On one hand you have HR posting publically about how much they support mental health and mental health disclosure in the workplace but in practice, HR and most managers are unsupportive. I have had team members told directly by HR to not speak outloud about any health issue mental or physical and we are told to not take any type of time off. If we do take time off we will be "on a list" which is code for included in the next round of layoffs.

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