Not what it used to be - CAA3 Consumer Cellular Employee Review

1.0
22 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Good hourly rate, for a company that offers full medical benefits it's pretty good. Great bonus potential. The nice customers are awesome. Most of the Supervisors really care about you.

Cons

Upper management is clique and you definitely have to be a way overachiever if you want to be successful. I started out wanting to eventually promote to Sup since I have previous sup experience but The supervisors seem to be way overworked and don't have time to spend with their team on a regular basis. They always seem to be in a meeting or on their computer looking like they have more work then they have time to do it. Then when they meet with us they want to get you in and out so they can get on to the next because they get 30 mins a day to meet with us. We are lucky if we get one meeting a month. I hear a lot of my coworkers say the same thing. We want time with our Sups and we want them to look happy again. I want to be a sup to develop reps and form strong work relationships (this has been proven to cause long term employees and less call outs)not to be a glorified secretary. They are having contests to get people to work OT but you aren't eligible if your not meeting all metrics. Most of my team aren't meeting CPH so they are willing but not eligible.

Explore other reviews about Consumer Cellular

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

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Consumer Cellular Response
4d
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
2w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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