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Consumers Sales Solutions

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Be Prepared - Customer Service Representative Consumers Sales Solutions Employee Review

5.0
6 Sept 2018
Recommend
CEO approval
Business outlook

Pros

- 830am-5pm M-F, solid schedule. - Detailed and focused training. - Knowledeable supervisors and trainers. - Down to earth executives staff. - Dynamic environment with a go getter atmosphere. - Expectations set in training are exactly what you get week by week of training until you get on the sales floor. - Trained you to manage your time from day one between your two 15 minute breaks and 30 minutes lunch.

Cons

- Even with the best line feeding and training, the results still varied: it's the most dificult sales position I've ever held, and I made it through both aspects of training onto the sales floor. - No one has a filter: the profanity use is the most I've ever experienced in a "professional" environment, to the point the customers can hear the background noise on the phone... - In continuation from the above: the unedited rap music could be heard on the phone as well. It was like checking into a club for 8 hours. - While upper level VP's pushed the sexual harrasment policy and told us men to be men and protect the women against potential threats by reporting behavior... when you get on the floor the supervisory and management staff have a level of communication that make you wonder if there is a sexual harrasment policy. Perhaps being veterans and having a lengthy tenure made them become comfortable with each other but it doesn't set the right tone for new employees. - In addition to the above, you are trading one extreme for the other. You're IQ tested twice in your interview and drug tested to make the cut, however, that's traded for an unprofessional atmosphere...

Explore other reviews about Consumers Sales Solutions

5.0
6 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Great benefits and great people

Cons

The work is hard but the more you put in the more you get

2.0
11 Sept 2014
Recommend
CEO approval
Business outlook

Pros

For management and administrative staff, you can pretty much do what you want and get away with murder... For me that was nice. There was a lot of flexibility and once in a while I'd meet a cool person working there.

Cons

The demographic of people they hire is so low-balled. Cars were frequently broken into in the parking lot. They try require you take "ethics courses" that were straight up teachings of L. Ron Hubbard - the creator of Scientology. The HR department was very lacking and played favorites a lot. There was an unfair pay scale for the people on the phones. The sales floor smelled horrible, also.

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