Only recommend this place to people you don't like - Support Engineer Content Guru Employee Review

1.0
3 Jan 2018
Recommend
CEO approval
Business outlook

Pros

It's really easy to get promoted. Just look busy, create a lot of fuss around whatever you're doing, and stay around well past 6pm (I find 8.30-9pm is the sweet spot). And everyone will pat you on the back and tell you what a stellar job you're doing. Even if you output very little in terms of value. You can be seen a superstar. (Presuming you follow my advice above) The graduate pay isn't bad, and you do get pay raises annually. However, this is purely about how long you've been at the company as opposed to what you output. (Again, read above) Bracknell has gotten a little better with it's new town regeneration. Most mildly ambitious people move on pretty quickly and join companies that aren't horse excrement. I see this as a positive as it acts as a litmus test for whether you're ambitious or not.

Cons

Well, where do I start? It's run by a complete sociopath, who in despite of having excellent social skills and coming across very likable. Is an absolute monster. He pretends to care about you, pretends that he really likes you etc. However it's an act, and in reality he'll turn on you in a matter of seconds. He's done this to several members of staff over very petty things. Furthermore, the product and the technology are absolute rubbish. Most of the core code is custom rubbish written decades ago which has regular errors. It's just a good thing nobody has targeted us for a hack or anything, not that there's anything worth hacking.

Explore other reviews about Content Guru

5.0
16 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Our #1 ranked CSAT and 99.999% platform SLA gets a lot of attention. While we are newer to the US market, our experience globally is very apparent to people who are discovering us.

Cons

Lack of market awareness is challenging at times, but that's the same for any newer brand trying to break into a new region. We are making progress every day and the CCaaS space is starting to notice.

3.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good pay (slightly above market)

Cons

- Culture is toxic and overly critical. Management tends to micromanage and fixate on minor issues, while providing little training and expecting you to figure things out on your own. There’s very little support, and the constant scrutiny makes it hard to do your job confidently. - Collaboration is honestly a joke. Coworkers are often reluctant to take ownership of their responsibilities and tend to casually give attitude when you ask them to follow through. Basic teamwork sometimes feels like a challenge. - Feedback is mostly focused on mistakes, with little recognition when you actually do well, which makes it hard to feel valued. Overall, expectations feel inconsistent, and it often seems like no matter what you do, it’s never enough. It’s the kind of environment where morale stays low and people are more focused on avoiding blame than actually doing good work.

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