Acquisition gone wrong - Customer Success Contentsquare Employee Review

2.0
23 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO, and everyone really does use it

Cons

- Culture: If Michael Scott ran a fraternity headquartered in Paris - DEI: Head of DEI was hired and disappeared within months without comment, never to be replaced. - Career Development: Acquisition left 1000 employees wondering for 2 months what their roles would be followed by very messy layoffs where it is rumored they accidentally dismissed people they still needed. Employees don’t know their salaries for 2024-25 or how they would even pursue the promotions they were expecting prior to M&A. - Product: Clients are exhausted and confused by constant changes and customer success is set up to fail. Unclear if any market research is done; everything eventually ends up scrapped. - Executive leadership: loves to announce big, shiny new change > tons of runway to plan but somehow zero plan > disastrous launch employees pay the price for > no retrospective. Rinse, repeat. - CEO: "Yay!!!! We are on a rocket ship! IPO! Trip to Punta Cana! Just kidding, cancel the trip. Now we are on a sinking ship. Wait, now just you are in a sinking lifeboat to cover up our poor decision-making. Bye! Everyone else, be grateful you have a job and roll out our unrealistic plan with no information or resources! Raises? We don't have that information yet. Now back to work :]"

avatar
Contentsquare Response
2y
Thank you for taking the time to share your feedback. As the leader responsible for our DEI efforts at Contentsquare, I would like to reassure you that this remains a key focus for the company and that we have dedicated resources driving our DEI policies and agenda. We recently communicated our annual merit and promotion process, but if anything is still unclear please do not hesitate to reach out to me. Marisa Bryan - Global VP Talent

Explore other reviews about Contentsquare

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

avatar
Contentsquare Response
3mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
31 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
avatar
Contentsquare Response
2mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
See reviews by: Helpful|Rating|Date|All