Reflecting on Hotjar's Downfall - Senior Software Engineer Contentsquare Employee Review

1.0
22 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Flexible remote policy (for now), offering some degree of work-life adaptability. A good product (hotjar, not CS platform which UX/UI is terrible) with interesting technology at its core. Some exceptionally kind, hardworking, and smart colleagues across the company (hotjarians).

Cons

Post-acquisition, Hotjar has been systematically dismantled by Contentsquare, stripped of everything that once made it a beacon of innovation and employee satisfaction. The transition to corporatism is almost complete, with a leadership that is seemingly oblivious to the widespread discontent among its ranks. The CEO, far from being the inspiring figurehead a tech company needs, has become emblematic of everything wrong with the tech industry's leadership stereotypes—accused of sexism and a cavalier attitude that dismisses genuine concerns with a wave of the "I'm French" excuse. As for Mo, the trust once placed in him by employees has evaporated following a sell-out that appears to have been motivated more by personal gain than concern for Hotjar's future or its staff. Engineers and other key talent are fleeing in droves, a testament to the toxic environment and lack of faith in the company's direction. Their departure signals not just a loss of manpower but the disintegration of Hotjar's soul. I'm witnessing a mass exodus, as the brightest minds seek refuge elsewhere, leaving behind those of us who feel trapped in a sinking ship. The realization hits hard—I feel like a sucker for not having given my notice yet, tormented by the notion that the smarter ones have already escaped this corporate dystopia. In an era where employee benefits are being slashed, the company's leadership spares no expense on opulent gatherings, a glaring contrast to the austerity imposed on its workforce. This extravagance is a slap in the face to employees who once took pride in Hotjar's commitment to its people. The irony of extravagant corporate retreats amidst a backdrop of cut benefits and austerity measures is a bitter pill to swallow. It underscores a leadership that prioritizes its own extravagance over the well-being of its people.

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Contentsquare Response
2y
Thanks for the feedback, I’m really sorry to read of your poor experience with your integration into Contentsquare. Adapting to a different company than the one you originally joined and a different culture can be difficult. We are steadily working on advancing with our integration efforts of the Heap and Hotjar teams, with an even more concerted focus on the employee journey and experience and have recently hired a new member of our People Leadership Team to lead this effort. Despite your feelings, we remain committed to improving the employee experience and hope that all employees feel comfortable coming forward with feedback and suggestions along the way and encourage you to do so as well.

Explore other reviews about Contentsquare

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
3mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
31 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
2mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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