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Continuum Global Solutions

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incredibly disorganized company - Customer Care Phone Agent Continuum Global Solutions Employee Review

1.0
6 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Pay is good, and customer service hours beginning in Feb will close at 6pm.

Cons

Often a lack of correct or current information provided, regarding both benefits and information needed to do our jobs. Frequent lack of floor support once you're out of transition and training. Customers calling in are frequently angry, in part because of extremely long wait times. You need a thick skin to do this job.

Explore other reviews about Continuum Global Solutions

5.0
9 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great leadership team. Learn on the job. Open door policy.

Cons

Job security may be fragile, ie; when a contract ends there are reduction in workforce.

4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility: Offers remote work options and flexible scheduling. Coworkers: Friendly teammates and a generally supportive environment . Training: Paid training that allows you to learn new things Benefits: Competitive pay and decent benefits, though this varies by account

Cons

Training Quality: Training is often described as fast-paced, unorganized, or too short. Management: Inconsistent leadership and poor communication from upper management. Job Security: Security can be fragile; layoffs often happen when specific client contracts end. Inconsistent Experience: Your day-to-day work life heavily depends on your specific team and client account

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