Research job, says it's not a sales job , but metrics measured by up sales. No upsale no bonus no job. - Customer Care Representative Continuum Global Solutions Employee Review

Great pay if you are good with getting bonuses.

Have very high expectations and expect you to do more than job description. If you are in tech you are still expected to make sales. Hard to get a supervisor when requested by a customer.

The ability to work from home

Micromanaging, they pick and choose for management, they don’t care about the agents as long as their job isn’t effected, no work life balance