2.0
15 Mar 2024
Current employee, more than 5 years
Aiken, SC
Recommend
CEO approval
Business outlook
Pros
Continuum is a great company to work for, it's the contract holders that is the problem
Cons
they expect us to trouble shoot and fix issues that most are not able to fix because Verizon depriortizes customers accounts ( throttling) which is illegal just to be able to force us to upsell the customers to get thyem to upgrade their plans or basicaly lie to the customers. This is not worth the pay grade they have us on to constantly get cursed by customers abnd we have to smile and still help that customer we are not allowed to hang up on them or give them any type of warning for the way they speak to us. its been 5 years and they have not offered any pay raises