Pros
I worked at Convergys in Manchester for three years. During this time I thoroughly enjoyed the role, which was an inbound calls role working for BT. I have friends who have also worked in the outbound and sales department who also love their role. I have read a lot of negative reviews on this website and really cannot relate to any of them - I have made some great friends while at this job, including managers who have been nothing but helpful to me. They have some great clients and treat you nicely and with respect, unlike other call centres I have worked at. Good benefits including a casual dress code, a free car park and a cheap canteen in the building where you can spend your break times.
Cons
Need to get there early some days as the car park gets full from about 2pm