Massive changes & loss of empathy - Anonymous employee CoolSys Employee Review

2.0
9 Nov 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay is okay. Lots of good people in the field/trying to hold things together.

Cons

Company grew too fast w/o strategy. Now it's too big and flailing. No empathy or humanity left in Brea. Becoming another generic big employer where people are cost on a balance sheet. Poor communication from HR, lots of changes in practices, no interest in how employees feel. Top-down orders being given all day long. Disagreement ignored or met with anger.

Explore other reviews about CoolSys

5.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

great company , good pay great benifets

Cons

no cons no cons no cons no cons

avatar
CoolSys Response
5mo
We are happy to hear that things are going well down in Texas! We believe that great local leadership, along with good pay/ benefits, is a winning formula for attracting and retaining top talent.
1.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Average day is 12 hours a day with next to no support from management. Alot of the techs are really green and cause more harm than good. The good techs carried the . Alot of secrets, lies and ghost policies that are always changing. I was their top productive tech but when I put my notice in, they wouldnt pay vacation out and abrubtly terminated me. I tried to give hr feedback to improve but no respondes. I worked out of mn, so other branched may be different. 0/10

Cons

Average day is 12 hours a day with next to no support from management. Alot of the techs are really green and cause more harm than good. The good techs carried the . Alot of secrets, lies and ghost policies that are always changing.

See reviews by: Helpful|Rating|Date|All