Great environment, poor communication/advocacy. - Anonymous employee Copper Employee Review

4.0
5 June 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The place was great. People were great, the perks were great. Direct Management was great. Some of the processes were also great.

Cons

The problem was the team worked around the clock daily including most weekends and nights. The core functionality of the product had some major issues for years that was refused to be fixed because "It will take 'x+5' months to complete while creating new features which has a direct consequence of the core. These new features are meaningless if the foundation is having problems. Since we have worked directly with customers and heard/seen it first hand multiple times. The team is small and didn't have the vocal power to advocate for improving the foundation. Providing workarounds isn't solving the issue especially when it becomes a tedious process for the customer for the same core features on what the product was meant/marketed for. The compensation for that amount of work put in wasn't that great. Also promotion wasn't a thing.

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Copper Response
7y
Thank you for your candid feedback about working at Copper. We too believe it's a great place to work and I'm glad your experience, while not perfect was great! With our new CEO in place, we have taken a laser focused approach focusing on the foundation of our product and our customers. It's an exciting time for Copper as get to know our customers in more depth than ever before and listen to what their needs are. Thanks again for your feedback. It's with this sort of feedback we can continuously improve.

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