Disconnected Leadership. The CEO, from a larger, unrelated corporate background, often appears disconnected from the industry lacking a deep understanding of learning and development . His leadership style feels impersonal and focused on metrics rather than fostering a culture of belonging, which has left employees feeling unsupported and misunderstood. This disconnect between executive vision and team values has negatively impacted morale, as employees struggle to feel that their passion for learning is genuinely shared by leadership.