* Politics - it's not exclusive here, every company in the world is political, but there was a degree of it within the business. This influenced decisions and shaped people's feelings.
* Inconsistent strategy/messages - there were 'transformations', changes in focus and direction, more often than I was comfortable with, but thankfully, I wasn't impacted by this. But it was sometimes confusing to know what we (as a company) were striving for, and sometimes conflicting priorities.
* The industry - the gas industry as a whole is complex. The industry is old-fashioned and politics-driven, and I sometimes felt there was a strange relationship with them. The saying 'the customer is always right' is outdated in this era. Customers, like people, have biases, and these biases can also be personal in nature. It sometimes felt decisions needed to be pulled back into the interest of the business and its people, rather than management feeling 'upset' by remarks and comments from customers.
* Pay and rewards - I am grateful for my salary and benefits, but the pay review, bonus review, and overall financial rewards were inconsistent. The strategy of the pay review was unclear and needed to be reviewed and updated.
* Losing good people - we had many colleagues, including those on contracts, who left, as well as permanent employees like me, who also departed towards the end and were not replaced. It's a shame that we lost quite a few in a short space of time, but the management needs to listen carefully to what people are saying and set aside their personal views.
