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      Cotopaxi

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      Cotopaxi reviews

      CX is the best thing about the company - Customer Experience Associate Cotopaxi Employee Review

      4.0
      11 Mar 2025
      Customer experience associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Cotopaxi has had some significant corporate restructuring throughout the last few years and because of that, everyone seems to be not on the same page. But the CX team was always top to bottom the best. The culture there was always supreme to any other team I had been on, and it was truly a joy. -You operate independently and have consistent access to/ contact with management -So much flexibility with time off, even if the team is stretched thin -Management puts YOU first, every time. Will back you up to upper management every week during meetings -Coworkers genuinely care about you and your well being, and want you to succeed in and outside of work. Truly feels like a family. -You get what you put into it. -Unlike most CX teams, they are not so metric heavy on performance reports, they approach CX better than any other company I know. -Work from home option with very nice Macbook is a huge plus. Very cushy job, to be honest. Makes up for pay/lack of career advancement.

      Cons

      Great place to be, but obviously still had cons: -Management at the highest level swapped so often that there was not a lot of consistency with how things were done and such, just got pretty draining. -Other teams in the customer pipeline (ie in person retail, marketing, ops, etc...) just kind of throw things on you or make large changes to SOPs without telling you. -Pay is hardly ever bumped, even with increased costs of living. Experience does not really help, either. -Not a ton of room for advancement, but it is great for a college job where you need flexibility, or if you need to be at home. -There is a decreasing budget for anything and everything. No new hires, no Christmas, just the name of the game with the times, though. -Sometimes too accomodating; I know that my managers liked me and valued me a lot, but I think that sometimes for the sake of relationships, hard talks about effort were avoided or cushioned, haha. -**may be a pro for the companies target audience, but they are a very progressive company. It never really bleeds into what you do, but it does get brought up a lot.

      avatar
      Cotopaxi Response
      1y
      Thank you for taking the time to share your experience! We’re so glad to hear that you had such a positive experience on the CX team and that you found the culture, flexibility, and leadership support to be highlights of your time at Cotopaxi. It means a lot to know that the team felt like a family and that you valued the approach we take to customer experience. We also appreciate your candid feedback on areas where we can improve. We recognize that organizational changes and cross-team communication have been challenges, and we’re actively working to bring more alignment and consistency across the company. Additionally, career growth and compensation are important topics, and we’re always looking for ways to better support our employees in these areas. Your advice on having the hard conversations is well taken. We want to ensure that every team member feels both supported and challenged to grow, and we appreciate your perspective on how we can continue to foster that balance. Thank you again for your contributions to Cotopaxi and for sharing your insights. Wishing you all the best in your next adventure!

      Explore other reviews about Cotopaxi

      5.0
      14 Apr 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Cotopaxi provides a strong sense of purpose that genuinely connects to day-to-day operations. The company empowers teams to build structure, improve performance, and drive meaningful change. ring my time here, Changes that have been made: strengthen team stability, elevate accountability, and implement processes that improved SLA performance, and enhanced safety. Leadership supports growth, and there is a real emphasis on building people and promoting from within.

      Cons

      The company is in the midst of a meaningful culture evolution toward stronger accountability and performance. As with any change, not everyone adapts at the same pace, which can create short-term challenges in team alignment.

      avatar
      Cotopaxi Response
      2mo
      Thank you for sharing this, and for the specific callouts around accountability, team stability, and promoting from within. Those aren't small things, and it's meaningful to hear they're showing up in your experience. Change is rarely seamless, and we appreciate the honest framing of that. Building a culture of strong performance and accountability while bringing people along at the same time is real work and feedback like this helps us stay focused on doing it well. Thanks for being part of driving that forward!
      5.0
      22 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at a number of companies throughout my career and having seen a number of different cultures and working styles, feel very fortunate to have landed at Cotopaxi. I felt like I should make a post here after a friend of mine pointed out our Glassdoor rating when I said I was having a great time so far. The people and team I work with are excellent. It's a healthy positive culture, there's no politics, information hoarding, or some of the other baggage that you can find. It's genuinely a great group of people trying to do great things for the customer and the company. The management team is accessible and generally very nice. I've worked with mercurial CEOs and crony executive teams who kept everyone on eggshells and would jump on people any chance they had. Cotopaxi is very, very definitely not that place. They seem thoughtful and try to do the right things but I also know that there have been some hard decisions made in the past year, and not everyone has been happy about them. My exec team member has been very open to hearing feedback and it seems like they're listening. So overall a great experience thus far and look forward to being here for much, much longer.

      Cons

      Honestly, the management team could be a bit more organized in planning more than a few weeks ahead to help everyone have time to do their best work, but this is one of the things that they're listening to and I feel like it's getting better.

      avatar
      Cotopaxi Response
      2mo
      This just made our day! Thank you for sharing it. We know the Glassdoor rating doesn't always capture what it actually feels like to work here day-to-day, so we're really glad you took the time to write it out. The culture you're describing - people who genuinely care, leadership that listens - is something we work hard to maintain as we grow. It's not always easy, but it matters to us deeply. We're lucky to have you on the team. Here's to many more months ahead!
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