Pros
Since Courtyard is considered to be a business hotel, a lot of the guests during the week or regulars and you will get to know them and their personal preferences on room number/type. The guests and associates are very nice! I truly believe that everyone wanted each department to strive at their job. Everyone was always willing to help each other. This hotel is definitely the cleanest hotel in the area and cares about their guests!
Cons
The pay for a Front Desk Agent is only about $9/hour and on weekdays (unless there were a high number of check ins), there was only one agent so you spent the whole shift basically by yourself. Unless you had another agent working with you, you didn't have a chance to get a 30 minute break because no one else was around to watch the desk. Also, because Jacksonville is a military area. I was told that's the reason why the hotel doesn't offer any benefits.