Should value great employees more - Guest Service Agent Courtyard Employee Review

2.0
18 May 2021
Recommend
CEO approval
Business outlook

Pros

If your great with people working as a front desk agent. You will get to interact and be a helpful tool in providing guest with a smooth check in as well as an excellent stay

Cons

Lack of communication Lack of training Improper use of company resources Unstable scheduling Lack of security in high energy situations

Explore other reviews about Courtyard

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work with. Very Positive

Cons

Very tough and demanding wirk schedule

2.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The guests were always lovely, and made the job fulfilling.

Cons

Management was awful, no support from them. Favoritism, enabling one person something but not the other. No structure; expectations and rules change by the day. Upper management turns a blind eye to misconduct and abuse of all forms. No loyalty from the company to its employees. Wage theft, illegal time clock adjustments, sexual harrassment from superiors, hostile work environment, all condoned by upper management.

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