Great Until It Wasn't - Guest Experience Specialist Courtyard Employee Review

4.0
15 July 2025
Recommend
CEO approval
Business outlook

Pros

Fantastic management UNDER MARRIOTT, great coworkers, great benefits

Cons

Bad management once it became privatized. I loved working there when it was Marriott owned and operated, but once a third party came into play it was obvious they did not care about guests the way they should. It was devastating to leave the company, but ultimately they stopped standing for what I believe in.

Explore other reviews about Courtyard

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work with. Very Positive

Cons

Very tough and demanding wirk schedule

2.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The guests were always lovely, and made the job fulfilling.

Cons

Management was awful, no support from them. Favoritism, enabling one person something but not the other. No structure; expectations and rules change by the day. Upper management turns a blind eye to misconduct and abuse of all forms. No loyalty from the company to its employees. Wage theft, illegal time clock adjustments, sexual harrassment from superiors, hostile work environment, all condoned by upper management.

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