Living in the grey - Help Desk Analyst Cox Enterprises Employee Review

3.0
21 June 2018
Recommend
CEO approval
Business outlook

Pros

Decent benefits, decent pay, reasonable work/life balance

Cons

Everything is situational and you are constantly having to redefine what is correct for any given situation. The company isn't "policy" driven and never will be from what I've been told by HR and management. If you like structure and stability CEI is not for you. Also ego's are fragile in middle management and saying anything but yes to the wrong person can blacklist you from moving up.

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Cox Enterprises Response
8y
Hi, and thanks for your review. At Cox Enterprises, we have many policies in place that provide structure and guidelines, but in many instances as well, we offer flexibility for managers and employees to make the right decisions in any given situation that they face. Many of our employees value that freedom and trust. We appreciate your candid feedback and thank you for your review.

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5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture and envirement no matter the team

Cons

Return offer rate is low

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Strong compensation and benefits, a genuinely collaborative culture, and real opportunities for advancement and professional growth. Smart, supportive colleagues and meaningful exposure to large-scale enterprise programs.

Cons

Recent leadership changes have shifted the culture, and decision-making increasingly favors established insiders over the best ideas. Aging systems and infrastructure can lag behind, leaving limited appetite for innovation and modernization.

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