Fun Job, Great Team but Technology has its Limits - Sales Associate Crate and Barrel Employee Review

3.0
16 Sept 2025
Recommend
CEO approval
Business outlook

Pros

-flexible scheduling for part-time employees; management is accommodating when you're a strong performer -fun, fast-paced environment especially during busy seasons, seasonal hires often enjoy the vibe and energy -rewarding to help customers with their shopping, store is visually appealing and employee discount is generous

Cons

-some managers are not fully equipped to inspire or support the team, which can impact employee motivation and workflow -new pos has caused challenges. mobile units work great for simple purchases, but as soon as customers want packaging, gift cards, rewards or paper receipts, transactions must be moved to a counter or fixed pos. This slows service and can create awkward situations -closing a counter has disrupted customer flow. certain areas of the store feel neglected or underused. customers often bypass mobile pos associates to find a traditional register, creating longer lines and potential lost sales -mobile and fixed POS units are prone to technical issues/connection issues, slowing down checkout and creating customer frustration

Explore other reviews about Crate and Barrel

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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