Corporate shows little respect for the sales associates and store managers in providing an environment in which employees feel valued despite great service and teamwork by their employees. Therefore, the turnover is very high. They do not provide a living wage and have cut down considerably on hours. Those earning commission are terminated if they do not meet their quarterly goals despite the fact that management has no one to replace the terminated employee, thereby short staffing the remaining furniture associates. This also forces managers to have to cover furniture sales in a juggling act with all of their other responsibilities. The corporation values only the meeting of KPIs. Well, inconsistent quality of product, poorly manufactured with no quality control. This is not the work environment and customer engagement Gordon Segal created over 50 years ago. In it's rush to compete with other housewares and home furnishing outlets, online and in stores, Crate and Barrel has lost the very soul that created it. It used to be an engaging and humanly warm place to work. No more. Just a faceless numbers crunch.
