Good for a nice part-time job, awful for career-growth - Management/Design Crate and Barrel Employee Review

2.0
18 June 2009
Recommend
CEO approval
Business outlook

Pros

1. The generous discount...30%, 40% if you've been around full time for 5 years or more. 2. Lots of friendly people (mostly at the sales level, it gets harder in management). 3. A beautiful environment to work in. The ever-changing product assortment and the great store design sure beat a cubicle any day.

Cons

1. The growth structure is extremely flawed. You start from the bottom no matter how much outside experience you have. All that is valued is your Crate experience and it can take years to get anywhere, with many false promises alon the way. This is actually a beast with two heads because it leads to two very grave problems. First, it leads many talented people to make an early exit since it is so demoralizing to have what in many cases is years of previous experience and knowlede un-valued. Second, it means that all those that do make it into upper management develop the same mentality and ways of doing things, be it good or bad, and creativity/new ways of thinking are almost non-existant. 2. Though you'd think all those years of proving yourself to get to the managerial levels would produce great well-trained managers, this isn't the case. Upper management is often incompetent in the interpersonal skills department. Many are lacking some VERY basic communication and management skills. Because of this morale problems are rampant...people not getting the praise they deserve for a job well done, people not being constructively given feedback, not enough goal-setting and attention given to associates to assist in their growth, etc.

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1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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