Started great, newest CEO not so much - Sales Lead Crate and Barrel Employee Review

3.0
11 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Amazing team, great training and support in first few years

Cons

Went thru 4 CEO’s in my time there. It got worse with each one. Focus on training fell year after year. Job became all about getting credit cards. When I started, product training was a big priority. By the time I left, there was almost none, other than a more experienced sales associate giving you a few tips on how to fake it when talking to a customer. All focus was on selling credit cards. They’ll continue to perform well, but not from true customer focus in the stores or appreciating value of employees. It’s all about selling that credit card and in home design services. In recent years, I saw amazing management pushed aside if store wasn’t hitting above and beyond credit card goals, even when it was hitting all other goals.

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1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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