I worked at the Woodfield (#107) location for a few years. When I started, there was this positive energy about the place- the associates got along well, everyone took a lot of pride in their work and really enjoyed the process of helping customers, selling, and pitching in wherever help was needed. However, over the past year or so, things have significantly changed. Many long-term associates have been let go, and other new ones have chosen to leave shortly after starting due to the high pressure environment at this location.
The store isn't as focused on providing customer service as it is pushing credit cards and collecting customer email information that can be used for marketing purposes or sold to outside parties. Instead of being well staffed, the store is now under-staffed and requiring extra hours from employees- and while extra hours aren't always a bad thing, it can be difficult to accommodate when you work a second job and are trying to strike any kind of a work/life balance between the two.
The feeling in the store now is just very heavy and sad... The management there once really promoted team work and comradery, but now, it's just a series of flippant text messages and micromanagement. I don't even shop here anymore- instead I make any Crate purchases online or at other locations. I would not recommend working here- at least not under the current management.
