Not Ready for Growth (HQ review) - Anonymous employee Crate and Barrel Employee Review

2.0
14 Nov 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ People seem to care that you work there + They are aware of their problems and want to change + People work hard and really want to change the company culture

Cons

- The onboarding is non-existent. You will literally spend the first few months/year figuring out your position and who to work with. This is most likely because the majority of the corporate employees have been there for decades. - They have an implementation issue. I, personally, have spent unnecessary weeks developing comprehensive plans and drafting process documents that literally never come to pass. It's a waste of time and frustrating. - The C-suite, especially the CEO, will not give any clear direction so you can execute a task successfully. Instead, they find an employee that has been working there longer and ask them to make changes to your work. - They do not value work/life balance. Upper management expects you to work nights and weekends because they fail to meet deadlines. They will call you at 9:30pm on a Saturday to discuss a project because they never have time to meet with you during working hours.

Explore other reviews about Crate and Barrel

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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